Booking terms and conditions

Payment
A deposit of 50% of the full amount due must be paid to guarantee booking, once a deposit has been received contract exists and if you wish to cancel or alter any booking in anyway you must notify the Heights hotel and you may be liable to forfeit the deposit - see "Cancellations and refunds" below for details.
All cheques to be made payable to "The Heights".
Credit cards accepted Visa, Master card, Solo, Electron and Switch.
Incase of any booking or payment discrepancys, please contact the heights in writing within 14 days.
Any outstanding balance is payable on arrival in full.


Cancellations and refunds
For Cancellations made less then two (2) weeks before arrival the deposit will be retained unless another booking is taken in place of yours.
Full refunds will only be considered on production of a medical certificate, or other valid evidence.

Damages
Any damage - fair wear and tear excepted - must be made good.
Loss of equipment or damage to hotel property caused by negligence, malicious act or carelessness must be paid for at the time at current replacement value.

Lost Property
We do not have the space to store lost property, so any items left behind will be kept for one month and then disposed of.

Liability
Whilst the heights carries appropriate insurance to cover any claims arising from its negligence or that of its employees, it is under no liability whatsoever in respect of personal injury or loss which may be incurred the hotels residents or clientele. Residents are therefore recommended to consider taking out of appropriate personal accident and loss insurances.